Hi, I think this setting affects only Agent's view and not Customer's view. Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit :
3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one Like this is what I get what is required is to modify this so I can view them all in one go
In the admin area, go to SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom
Change the follwing value to YES Ticket::Frontend::ZoomExpand: Show all articles to a ticket in the ZoomView without selecting which article to show?
Regards Gabriele ----- Original Message ----- From: Mujtaba Karim To: otrs@otrs.org Sent: Monday, September 10, 2007 11:07 AM Subject: [otrs] Need help with customer interface and ticket placing
Hi all,
Some issue in OTRS
I have configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it
1 when ever a ticket comes in to otrs the latest ticket is displayed at the bottom of the page is there a way so that any ticket which comes in is displayed at the top of the page
2 In customer.pl once logged in is there a way to modify search parameters with specified queue
3 There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one
Like this is what I get what is required is to modify this so I can view them all in one go
Zoom Ticket#: 200709101096
Age: 2 hours 51 minutes
4
Created: 09/10/2007 11:13:43
5
|-->customer (webrequest) 09/10/2007 11:13:43 |-->system (email-external) 09/10/2007 11:13:43 |-->customer (webrequest) 09/10/2007 11:15:04 |-->system (email-external) 09/10/2007 11:15:04 |-->system (email-notification-ext) 09/10/2007 11:15:05 |-->agent (note-external) 09/10/2007 11:16:58 |-->agent (note-external) 09/10/2007 11:18:49 |-->customer (email-external) 09/10/2007 11:36:02 |-->system (email-external) 09/10/2007 11:36:02 |-->>>customer (webrequest) 09/10/2007 11:38:44 |-->system (email-external) 09/10/2007 11:38:44
6
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com www.pixsense.com
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