Michiel,
That's a nice solution and it works on a windows box as well.
The "problem-email-...." files have to be dropped manually when successfully PostMaster-ized.
Did someone already write something to monitor that var/spool area ?
Have a nice day,
Florian.
-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Michiel Beijen
Envoyé : lundi 1 février 2010 19:41
À : User questions and discussions about OTRS.
Objet : Re: [otrs] [PROBLEM] How to manually insert problem-mails into thequeue?
Hi Aron,
You can use the PostMaster.pl in otrs/bin for this:
from your otrs directory, run "bin/PostMaster.pl < problem-email......"
hth,
--
Michiel Beijen
R&D
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On Mon, Feb 1, 2010 at 10:01 AM, Aron Rotteveel
Hi everyone, I have recently made a fresh install of OTRS and edited the ticket statuses and priorities to my own needs; I then discovered this leads to problems processing the mail if the default states are not configured correctly. I fixed this now, but this problem has resulted in a couple of mails being stuck in my queue:
aron@boson:/opt/otrs/var/spool$ ls -la
total 32
drwxrwsr-x 2 otrs www-data 4096 2010-02-01 09:48 .
drwxrwxr-x 13 otrs www-data 4096 2010-01-30 20:22 ..
-rw-r--r-- 1 otrs www-data 5756 2010-02-01 09:09 problem-email-3a722d2e7ca7f009e7452a4499fd2827
-rw-r--r-- 1 otrs www-data 4967 2010-01-31 22:03 problem-email-9b9863011cc60fe81df863e7bad74692
-rw-r--r-- 1 otrs www-data 6538 2010-02-01 09:18 problem-email-d91410338ab3c9f4ec45a6b6cbc02bc1
Is there a way to fix this and manually insert these mails into the queue? -- Best regards,
Aron Rotteveel
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