Hi Arlene,

You did not specify what character set your database uses, and what character set you have configured for OTRS for the Web interface. If your database does not have characters for those used in the email from the GB2312 it will use replacement characters; which will probably look as 'garbage' to you....

You can use the Support package (Admin > Support Assesment) to determine the character set used in the database. The character set used by the web interface can be found under Admin > Sysconfig > Core > DefaultCharset. If you expect to receive mails in multiple encodings you probably want to use utf-8 as the character set.

Kind regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Wed, May 6, 2009 at 08:44, Arlene Wu <arlene_wu@heartsome.net> wrote:

Hi,

I have some tickets from our clients, which are in Chinese. I guess they are using GB2312 encoding or something like that. In both notification email and zoom view of OTRS, those contents are always displayed as garbage no matter what encoding is applied. But I can view them by opening the HTML-Attachment.

Is that a bug of OTRS, or any setting for this?

Thanks a lot,
Arlene
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