Try to do database update - then it works. best regards, Mick ________________________________ Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Telley, Stefan Gesendet: Dienstag, 8. August 2006 13:05 An: otrs@otrs.org Betreff: [otrs] Can't use an undefined value as a HASH reference at../..//Kernel/System/Ticket/Article.pm line 1117 Hi all, I have the following problem with OTRS 2.0.4: If i login with customer login at customer.pl and I try to open a new ticket, then I get the following errormessage: Can't use an undefined value as a HASH reference at ../..//Kernel/System/Ticket/Article.pm line 1117. In OTRS I found the following errormessages: Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need ID or Name! Wed Jul 12 16:13:05 2006 error OTRS-CGI-10 Need Type od ID! In /var/log/messages i get a message, that a new ticket has been created. After this error neither the customer nor the agent can open any ticket from that customer. If I try to open a ticket from that customer i get the same error as above. I already did some test: - Installation on another OTRS Server - Restore of data on a new database I think i have corrupt data in my database, but where? Thank you Cheers Stefu ########################################### This message has been scanned by F-Secure Anti-Virus for Microsoft Exchange. For more information, connect to http://www.f-secure.com/