RE: [otrs] BCC'd e-mails and capturing system address

Hi Robert,

...

Is there a way we can capture the correct address from the Received: line? Is this the way BCC'ed e-mails work universally or a postfix specific implementation? Perhaps procmail can somehow handle this and rewrite the To: line?

Not rewrite a thing, as procmail can't do this at all, but interpretate the Received: line. See http://doc.otrs.org/1.2/en/html/receiving-email-cmd.html http://doc.otrs.org/1.2/en/html/receiving-email-procmail.html http://doc.otrs.org/1.2/en/html/receiving-email-cmd-dispatching-with-pro -web.html and your $OTRS_HOME/.procmailrc

I was able to use procmail to interpret the Received header, append X-OTRS-Queue information and achieve the desired effect. Thanks for the pointers! Best wishes, Paul