Hello again,

I discovered that it was a problem in the signature

I added a picture in the signature and caused this...

how may I add a picture that won't break it again?

Thanks

2012/2/27 Wagner <wagnerspi@gmail.com>
hello, I'm having a weird problem with answers.

When I select a answer to send to the customer, in the AgentTicketCompose view it shows the history of the e-mail sent to create the ticket, but when I send the answer, the customer doesn't get the ticket history.

Any Ideas?

how can I solve it or get more info about it?

thanks