Thank u Ajmal :)

Ravi Shankar

From: Ajmal Ahmed <aahmed2@sapient.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Wednesday, 11 May 2011 2:59 PM
Subject: Re: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2

Hi Ravi,

In order to create a template you have to use as follows:

· Add a class : Admin tab à General Catalog à ITSM::ConfigItem::Class

· Copy definition : Admin tab à Config Item Managementà Select an existing templateà Click on change class definition

· Select and edit existing definition template to suit your needs i.e. Sno,servername,Ip,etc

· In order to make a value mandaton add CountDefault => 1 else CountDefault => 0 for optional paramets of CI’s

Sample CSV: (which may be obsolete requirement considering the above)

· Create an initial config item using CMDB feature

· Use import / Export feature to export a sample CSV format

Best regards,

Ajmal

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ravi shanker
Sent: Tuesday, May 10, 2011 11:28 PM
To: otrs@otrs.org
Subject: [otrs] Reg: sample CSV for import/export feature in OTRS ITSM 3.0.2

Hi,

I have OTRS ITSM 3.0.2 configured,i'm looking for import/export feature and would need sample CSV template for this feature to work.

i have create a template like:

Sno,servername,Ip,etc however when i run import ,i'm getting an error saying 1 failed;0 succesful message in log.

Ravi Shankar

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