I want my directors to just view the whole tickets. Means they can just see the status of all the tickets. They have no need of zoom, lock, close etc etc and other just stuff. Just Queue view and status view would be enough for them.

How can I implement this only for the 3 users ?

No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM

No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.10.14/912 - Release Date: 7/22/2007 7:02 PM