Frank,
I think there are some postmaster pre-filters that are in the sysconfig
options (something along the lines of
Core::PostMaster::PreFilterModule). If I read & understood it correctly
you should be able to set these to accept/ignore incoming messages w/o
having to increment the ticket counter.
Ryan
Message: 2
Date: Fri, 16 Apr 2010 12:08:17 +0200
From: Frank Lahm
I guess there is no google hit for this because what you want involves
the combination of different functionalities that are available in OTRS.
From what you describe below, I'm aware of this functionalites, unfortunately that's not quite it because...
What you could to is to create a little event-based module or postmaster filter that pushes a ticket to a given queue if the customer is not in your customer database. This queue could then have an auto-reply, maybe, or you can just close the ticket and that's it. If you want, you could also remove those tickets from your system with
a GenericAgent job , for instance weekly.
Would this be what you're looking for?
...that would keep incrementing the ticket id (I'm using a ticket id scheme with incrementig counter). I'd prefer a solution where emails without valid adresses would be completely kept out opf otrs. Rant: RT can do this. ;) On the other hand RT has no builtin collapsed view of the ticket history which is why I want to move to otrs. Is it possible to sponsor the development of a particular feature like this? Cheers, Frank ------------------------------ ______________________________________________________________________ This email has been scanned by the Rebekah Children's Services Email Security System. **** Confidentiality Notice ***** The information contained in this e-mail, and any attachment, is private and confidential and is the property of Rebekah Children's Services. The information is intended only for the use of the intended recipient. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking of any action in reliance on the contents of the information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and destroy all copies of the original message. All reasonable precautions have been taken to ensure no viruses are present in this e-mail. We do not accept responsibility for any loss or damage arising from the use of this e-mail or attachments. We recommend that you subject these to your virus checking procedures prior to use. ______________________________________________________________________