I have the bulk option but I only can choose if I want to be the owner, that may be the "owner, yes" option u ve mentioned before
I always choose de detail option in the ticket and choose an owner to work it. The Owner, then, gets the ticket block and starts to work. I dont need to change the history because its an online procedure.
 
I need to select several tickets and assign them to an owner.
 
Thanx in advance!!!!!!!!
 
From: leonardo.certuche@itcon-ltda.com
Date: Mon, 30 Nov 2009 16:41:59 -0500
To: otrs@otrs.org
Subject: Re: [otrs] Action Multiple need help

If you didn't find it then probably it does not exist in your version :(
What about making the changes directly on database? the table would be ticket_history ;)

Leonardo Certuche


On Mon, Nov 30, 2009 at 4:02 PM, Alan Creed <reced13@msn.com> wrote:

I cant find ViewBulk or AgentTicketBulk, im using otrs 2.0.4
What I need to do is to choose an owner from a list using Bulk or Action Multiple.
 
Thanx!!!!!!!!!!!!!!! 
From: leonardo.certuche@itcon-ltda.com
Date: Mon, 30 Nov 2009 14:47:04 -0500
To: otrs@otrs.org
Subject: Re: [otrs] Action Multiple need help


Is I click "bulk action" button on the bottom of the ticket screen, one of the options shown is owner, not your case? then go to Ticket -> Frontend::Agent::Ticket::ViewBulk and set Ticket::Frontend::AgentTicketBulk###Owner to YES

Leonardo Certuche


On Mon, Nov 30, 2009 at 2:18 PM, Alan Creed <reced13@msn.com> wrote:

 
Hi, I need to use Action Multiple to change the tickets owner, is it possible?
I couldnt find out how to do that so far.
 
Thanx in advance.!!!
 

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