You have 2 different options: 1) Use freekey[1..8]/freetext[1..8] 2) Add this info to the customer table I suggest the 2nd, but it always depends on the setup. Duarte Cordeiro
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Zaeem Arshad Sent: quinta-feira, 9 de Março de 2006 13:45 To: otrs@otrs.org Subject: [otrs] Adding new fields in ticket
Hi,
Any pointers on how to add multiple fields in a new phone ticket like phone number, house address etc etc.
regards
-- ZA
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/