Only articles that were received as an external email can be bounced

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jeffery Chen Fan
Sent: Wednesday, May 20, 2009 5:14 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Available tickets and article actions

dear all,

who can answer question 1?
i have the same question.

1. Some  articles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of articles does not have the bounce option?




 

On Tue, Mar 10, 2009 at 8:47 PM, Jeremy Adams <jeremyadams@dcccd.edu> wrote:

>We have 5000 tickets in Junk queue, but only 1200 of them are available, why? Can we set the >available value?

Are they locked?  Locked tkts don't show in the queue.



Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086






>>> Arlene Wu <arlene_wu@heartsome.net> 03/10/09 3:26 AM >>>

Hi,

I have two confusing questions:

1. Some  articles could be printed, forwarded, bounced and split, but some could only be printed, forwarded and split. What kind of articles does not have the bounce option?
2. We have 5000 tickets in Junk queue, but only 1200 of them are available, why? Can we set the available value?

Thanks,
Arlene

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Jeffery
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