Re: [otrs] Re: Deleting Users, Queue , System Address

Hi, Robert Kehl a écrit:

On Friday, December 26, 2003 3:34 AM Mark Mertel wrote:

...

It would probably be a good idea for the long term to provide a delete method in the object model for each object which can be saved to the database. Within these methods could be handled any type of action regarding cascading deletes, or updating any reference tables with some default value, i.e. if you wished to delete a user you would probably want to update any trouble tickets created by that user toi some system user account.

A feature like the above is most likely to be built in the near future. Feel free to contribute ideas and/or concrete patches/code on the developers' list dev@otrs.org.

In the same thought of deleting users with tickets and in general objetcs with links between them, it could be great to have an archive command, which "extract to file" a set of objects (tickets) selected with dates (closed for x days ... or others criterias) and give possibility to select related objects (like clients, users ...) to move to that archive. Thanks again for this Great App. Emmanuel.

Robert Kehl

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