Good morning

 

The problem I am having is that the subject lines of the tickets which come in are very random.

 

What we would like is for the person distributing the tickets to be able to edit the subject line to something more directly relevant so that when we look at the Queue View the list of tickets displays the relevant (edited) subject lines rather than the original ones. 

 

Is it possible to edit the subject line of a ticket in this way?

 

Thanks a lot for your help

 

Bis