30 Apr
2010
30 Apr
'10
6:33 a.m.
On 30.04.2010, at 02:29, An Me wrote:
I checked out the demo at http://otrs-demo.otrs.com/otrs/index.pl to understand about types. I saw the types listed which were incident,problem and service request.But when i checked out the sample tickets available in each section they were either just test mails or were written in sme other language..so i didn't understand the difference between types problem and incident.
http://wiki.en.it-processmaps.com/index.php/ITIL_Introduction_in_Stages#Step... Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project