Hello,<br><br>I am very very much an OTRS n00b, and have inherited the system from previous IT employee.<br><br>Our Build is: <font face="Verdana, Arial, Helvetica" size="2">OTRS Version: <b>2.1</b>, patch <b>4</b>, last updated on <b>January 2007<br>
<br></b></font>My question is regarding <font face="Verdana, Arial, Helvetica" size="2">the status set to the tickets priority.<br>When the priority of a ticket has been set to &quot;High&quot;, and we go back into the ticket its priority has downgraded to default.<br>
<br>I am sorry if my description is vague, but I do not know a whole lot about the software.<br><font size="2"></font></font>