[otrs] NonEnglish names of Queue/Roles/Groups

19 May 2010

      Hello i've got troubles with Queue/Roles/Groups written in Russian.

I have Role with name = ' *Some_Text_In_Russian_UTF-8* '
Console of my server code page = UTF-8
My SQL = UTF-8

But when i'm trying UserSyncRolesDefinition with my config:

$Self->{'AuthSyncModule::LDAP::UserSyncRolesDefinition'} = {

        'CN=Support,OU=MyOU,DC=mydomain,DC=local' => {
            # otrs role
            '*Some_Text_In_Russian_UTF-8*' => 1,
                }
            };

It doesn't work.
Message from logfile affter user logon:

: [Notice][Kernel::System::Auth::Sync::LDAP::Sync] User: 'TestUser' sync
ldap
group CN=Support,OU=MyOU,DC=mydomain,DC=local in
*Some_Text_In_Russian_UTF-8* role!

But When i'm looking Roles<>Users in admin Area - i can see that TestUsers
not in *Some_Text_In_Russian_UTF-8* Role

Everything work fine when I'm changing Role Name
from *Some_Text_In_Russian_UTF-8*
to     *Some_Text_In_Eng_UTF-8*

It looks like  Sync module incorrectly working with Charset's
Is Any one met and  solved problem with NonEnglish names of
Queue/Roles/Groups???

[otrs] NonEnglish names of Queue/Roles/Groups

Ruslan