Using ver. 1.2.4 on windows. I cannot get the notification to agents to work. Notifications (auto responses, etc…) to customers work no problem.

But for agents, even though I select the custom queues and set the preferences to notify me on all new and move tickets into my custom queues, nothing gets sent.

Ideas anyone????

Cyrille Parent
Assistant Director, IT Support Services
Pikes Peak Community College
5675 S. Academy Blvd
Colorado Springs, CO 80906
Voice: 719 540 7433
Fax: 719 540 7527