Not the same, but I had also specific needs and changed the customer table (added fields). We use MySQL a lot so I used a MySQL tool for this (Navicat). Recently I ran into a free -and pretty good- tool (so for anyone who it might interest): http://www.mentattech.com/download/installer_mysql_turbo_manager_free.ex e <http://www.mentattech.com/download/installer_mysql_turbo_manager_free.e xe> In the documentation is explained how to modify the customer table and how the get your changes in OTRS visible: http://doc.otrs.org/2.1/en/html/x1385.html#multible-customer-backend-exa mple $Self->{CustomerUser} Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Rebekah Hayes Verzonden: vrijdag 16 februari 2007 1:49 Aan: otrs@otrs.org Onderwerp: [otrs] Unique Customer Base Looking for recommendations on how to use OTRS most efficiently for our customer base. We offer services to hotels therefore we're looking for a way to do trouble ticketing by hotel and room. We have no need of First Name/Last Name for a customer. I thought about using Hotel Name, City for First Name, Last Name and the Account Number for the hotel as the ID but not sure where to integrate room numbers. Just installed the system for the first time so I'm trying to go through the documentation but was wondering if anyone had a similar setup or recommendations. Thanks R. Hayes