Re: [otrs] how to enable auto-response for ticket close?

Thanks. I set that up. . .and I am not getting any notifications sent ( I was the customer on the ticket I closed. . .no email)? Any ideas? ----- Original Message ----- From: Michael Mayaka To: "User questions and discussions about OTRS." Sent: Monday, May 17, 2010 5:52:56 PM Subject: [otrs] how to enable auto-response for ticket close?

Hi, Check out this example: Example: -------- This notification informs a user when their case is closed.

To configure a notification for a closed ticket, configure a Notification(Event) as so: (if not specified, leave as blank)

Recipient : Customer Event : TicketStateUpdate State : Closed successful / Closed unsucsessful Enter you desired subject and text. For mine its:

Hi , Your ticket has been closed. If the issue has not be resolved to your satisfaction, please feel free to contact IT Helpdesk.

Your Request was: ===================================================================== =====================================================================

Our support team has closed the ticket with the following comment(s): ===================================================================== ===================================================================== Kind Regards,

Michael Mayaka

------------------------------------------------------------------------

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/