Brian,
Are you using USE="vhost" when emerging? This allows otrs to have its
own apache DocumentRoot and gentoo will install it ni
/var/www/otrs.bookmasters.com instead of /var/www/localhost for example.
I am running otrs on gentoo and this is how I did it. Once you have it
installed like that, you have to edit the Config.pm like the docs say to
tell otrs your root dir (/var/www/otrs.bookmasters.com/otrs), database
info, etc.
The last two things I had to do were create the vhost file and configure
apache for perl. I use apache 1.3 because mod_perl for 2.0 is still
beta.
My vhost file is like this:
NameVirtualHost *
ServerName otrs.dandsltd.com
DocumentRoot /var/www/otrs.dandsltd.com/otrs/var/httpd/htdocs
Alias /otrs-web/ "/var/www/otrs.dandsltd.com/otrs/var/httpd/htdocs/"
Alias /otrs/ "/var/www/otrs.dandsltd.com/otrs/bin/cgi-bin/"
SetHandler perl-script
PerlHandler Apache::Registry
Options ExecCGI
PerlSendHeader On
PerlSetupEnv On
</Location>
</VirtualHost>
I have a Gentoo install, and emerged otrs from it (1.3.1 I believe). I
think I have everything set as well as I'm going to get it right now. I
can go to http://address/otrs, but it brings up index.html, which in
turn points to /orts/index.pl. Well, it appears Gentoo has done
something a little strange.
System wise, the directory is: /var/www/localhost/htdocs/otrs (then
index.html and images directory are here). There is also
/var/www/localhost/cgi-bin/orts, and /var/www/localhost/otrs-1.3.1. I
think index.pl was in the cgi-bin directory. Now, how do I link that?
I'm lost as to where to go from here.
--
Brian Ronk
System Administrator
BookMasters, Inc
