Hello! On Thu, May 19, 2005 at 03:00:55PM +0100, Varsani, Rajendrakumar (PSD) wrote:
So that customers see more of the original message that they originally sent. In the following example the default six lines is not enough:
Your Help Desk ticket number is : 2005051910000393 and is recorded in the subject heading of this email
You wrote:
Computer model: Operating System: Software: Phone ext: Room No:
Your e-mail will be answered by a human asap
PSD's IT Team
$Self->{DefaultPreViewLines} = 18; and $Self->{DefaultViewLines} = 6000; are the parameters, that you are looking for IMHO ;-). Put them in Config.pm and change them to your needs.
Rajendrakumar Varsani
Regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!