[otrs] Email customer when the customer is created

Hello all, We have set our OTRS so that customers cannot create their own accounts. Before, when we would create a user, it would email them telling them a customer was created with their information, but now no emails are received. All other email notifications are working fine. Any advice? Thanks, Cary Dubinsky Information Technology Tech 2 UW Institute for Learning & Brain Sciences Portage Bay Bldg. Room 280 Campus Box 357988 Seattle, WA 98195-7988 Phone: 206-221-3674 Cell: 425-417-8548 ws: http://ilabs.uw.edu