Re: [otrs] How could the customers change the ticket id?

6 Mar 2010

      Hi

I think you can create multiple user id for customer with same customer id
for this ..

Regards
Sourabh Sarwate

On Sat, Mar 6, 2010 at 7:52 AM, Jason  wrote:
...
hi all:
       I want some of my customers in one class,so they can view the
tickets
from others.
       I use the MultiCustomerIDs.For example:
Customer A
Primary id: cusA
Sec id:  web
--------
Customer B
Primary id:cusB
Sec id: web
The problem is when i use the customer web interface or email to
creat
a new ticket,i can't select the ticket id.The new ticket id  always be
the customer primary id cusA.And the Customer B could see it.
There are many customers in one class,so it's difficult to set up
like
below:
Customer A
Primary id: cusA
Sec id:  cusB
--------
Customer B
Primary id:cusB
Sec id: cusA
How to achieve this requirement
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