Hi
Marco,
It’s
ok I’ve done what you said in your email and it worked.
Thanks
for your help
Rosanna
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Straccialano,
Rosanna
Sent: 29 October 2010 15:03
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem?
Hi
Marco,
Thank
you very much for your email, unfortunately the link you sent me doesn’t work.
Thanks,
Rosanna
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Marco
Vannini
Sent: 29 October 2010 14:49
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM - How to add a new field in ConfigItem?
Hi Rosanna,
Try the following url
for example. press change and then you can add your
definition copying one of the existing and modifying it as required.
Then if it is not still clear we are here to serve you... ;)
HTH
MV
On Fri, Oct 29, 2010 at 3:42 PM, Straccialano, Rosanna <rosanna.straccialano@miq.com>
wrote:
Dear All,
Is anybody able to help me please and show me how I
add another field in the ConfigItems section. I would like to have a
field called ‘Asset No’ in all the classes.
Would really appreciate your help, thank you!
Rosanna
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs