Re: [otrs] Field template on creation of different type of the ticket

Le 2011-08-18 08:06, Xiaoxing Meng a écrit :

Yes. When I go to the agent interface and zoom on the ticket, I can see the software version and other ticket information that I entered in the freefields.

Can you tell me where are those info in the window? Or show a screenshot? Thanks, Ugo