I've noticed the same thing, when I set this parameter to off for the same reason. I'd really like to have html e-mails supported in OTRS. Regis -----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Sean Diggins Envoyé : vendredi 11 juillet 2008 16:23 À : 'User questions and discussions about OTRS.org' Objet : Re: [otrs] retaining html formatting for incoming tickets createdvia email If OTRS doesn't support retention of html _at all_, what is the PostmasterAutoHTML2text switch for? It is set to on by default, but turning it off doesn't seem to change anything. Thanks, Sean _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/