Hello, I am trying to set the Queue View on Small to show more than default. I tried setting these two parameters in SysConfig: Config Options: Ticket -> Frontend::Agent::TicketOverview -> PageShown 99 Config Options: Ticket -> Frontend::Agent::Ticket::ViewStatus -> ViewableTicketsPage 99 Then I go to my queue that has hundreds of open items and click on the small view icon in the upper right hand side. The Ticket numbering shows this: Tickets: 1-99 of 378 - Page: 1 2 3 4 But if you count the tickets shown on the page it only shows 51 tickets. I can't find any other paramerers to set in the Sysconfig. I looked at the TicketOverviewSmall.pm to see if I could find a limit being set or anything, but it appears to be a simple loop... my $Counter = 0; for my $TicketID ( @{ $Param{TicketIDs} } ) { $Counter++; if ( $Counter >= $Param{StartHit} && $Counter < ( $Param{PageShown} + $Param{StartHit} ) ) { Reading this it should loop until $Counter is greater than PageShown + StartHit. I can't find StartHit, but I am guessing it is 1 for the first ticket unless you click on another page and start at a greater ticket number. Based on this the loop is stopping at 51 because it thinks PageShow is 50. I set PageShown to 99, so I am wondering if there is an upper limit somewhere? Is there a parameter I am missing? -chrisl ****************************************************************************** This communication (including any attachments) may contain privileged or confidential information intended for a specific individual and purpose, and is protected by law. If you are not the intended recipient, you should delete this communication and/or shred the materials and any attachments and are hereby notified that any disclosure, copying, or distribution of this communication, or the taking of any action based on it, is strictly prohibited. Thank you.