On Tuesday, November 11, 2003 1:55 PM
Navarro, Jose
Again, I restarted apache and navigated to installer.pl. The aswer was, AGAIN, that I had to disable the secure mode!!!!
So it seems that OTRS is NOT reading the options in Config.pm....
What mechanism did you use to 'restart the webserver'? Try to stop and then start it - perhaps you did y 'reload' only and this doesn't do it? Try one of these: apachectl restart /etc/init.d/httpd restart /etc/rc.d/init.d/httpd restart Perhaps you have some zombie clients or s.th. similar. If so, you'll find them using: ps -ef|grep -v "grep httpd"|grep httpd If you got the 'pidof' command, you may use this to kill'em all: kill -9 `pidof httpd` Watch out, the `tickles` are NO ' but apostrophes! hth, Robert Kehl
Well, the original problem was: how to use SMTP instead of the mailing system provided by this unix server, so both the administrator and the customers use their Microsoft windows (Outlook) / exchange based email to send / receive emails from / to OTRS. I'd like to solve THIS problem, but perhaps this is not possible. If you can lend me a hand... I'd be very grateful to you!
You're doing right, although I see problems for you if you use 'yourdomain.com', unless your internal network uses this as a donain name. I don't think so. You might point the RedHat's DNS client towards your internal DNS (Win2000) server, in which case you needn't set CheckMXRecord = 0.
Perhaps this is not possible. I've seen that there are options about "POP 3 email" that I don't fully understand (I know what POP 3 is; perhaps the problem is that I do not understand the mail idiosynchrasy used by OTRS).
Probably. POP3 is a socalled protocol used to pull mail from a mail server, and you are most likely using it on at least one computer. Almost everyone does. The accompagning protocol is SMTP, which does mail delivery to the servers. Feel free to google for "email basics" or s.th. similar.
Please, help me...
Jose.
hth, Robert Kehl Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388