Have a look at the file “initial_insert.sql” in /opt/otrs/scripts/database/. There is an example of a ticket that gets inserted into the database – perhaps this can be of help?

Theuns Smuts
www.itblue.co.za
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ced
Sent: 11 May 2006 13:09
To: otrs@otrs.org
Subject: [otrs] Fw: ticket from mail

Hi,

how can automatic insert the ticket (with a script???) send from a mail to a help@xxx.xx into a list of my otrs ticket?

Thank