Hi there,
we got a serious problem: It seems that most of the emails we want to send
to the customers over OTRS cannot
send, but we have no idea why! Here´s a small snipplet of error messages
we´re receiving every 5 minutes. I think
OTRS just don´t delete the emails from the POP account or something like
that. The emails OTRS want the emails
send to are valid, so it should not a problem to send them to these
addresses! The customers also are complaining
that OTRS is spamming them with emails over and over, but I hadn´t the
chance to see the mails OTRS is sending
to them.
Any ideas?
Thanks,
Andreas
ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003
Message: LoopProtection!!! Send no more emails to
''! Max. count of 40 has been reached!
Traceback (8029):
Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100
Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58
Module: Kernel::System::Ticket::Article::CreateArticle Line: 137
Module: Kernel::System::PostMaster::NewTicket::Run Line: 105
Module: Kernel::System::PostMaster::Run Line: 203
Module: main::FetchMail Line: 165
Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103
ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003
Message: LoopProtection!!! Send no more emails to 'Max Bösing
'! Max. count of 40 has been reached!
Traceback (8029):
Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100
Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58
Module: Kernel::System::Ticket::Article::CreateArticle Line: 137
Module: Kernel::System::PostMaster::NewTicket::Run Line: 105
Module: Kernel::System::PostMaster::Run Line: 203
Module: main::FetchMail Line: 165
Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103
ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003
Message: LoopProtection!!! Send no more emails to '"Bastian-W.Wetzel"
'! Max. count of 40 has been reached!
Traceback (8029):
Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100
Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58
Module: Kernel::System::Ticket::Article::CreateArticle Line: 137
Module: Kernel::System::PostMaster::NewTicket::Run Line: 105
Module: Kernel::System::PostMaster::Run Line: 203
Module: main::FetchMail Line: 165
Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103
ERROR: OTRS-PM3-10 Perl: 5.6.0 OS: linux Time: Tue Apr 15 16:55:02 2003
Message: LoopProtection!!! Send no more emails to '"web.de"
'! Max. count of 40 has been reached!
Traceback (8029):
Module: Kernel::System::PostMaster::LoopProtection::DB::Check Line: 100
Module: Kernel::System::PostMaster::LoopProtection::Check Line: 58
Module: Kernel::System::Ticket::Article::CreateArticle Line: 137
Module: Kernel::System::PostMaster::NewTicket::Run Line: 105
Module: Kernel::System::PostMaster::Run Line: 147
Module: main::FetchMail Line: 165
Module: /opt/otrs//bin/PostMasterPOP3.pl Line: 103
