Am Son, 2003-07-27 um 15.35 schrieb Covert, Jake: Hi,
In the utilities page, there is a link to all closed tickets. With the
Ah, ok. I overlooked it when I was searching for it. Generally, while I find the UI quite okay, there are some points where it is irritating (closed tickets are very hidden for example).
* I did not find in the manual what the "Split/Divide" ("Teilen") action (for example displayed in the zoom view) is supposed to do.
The "Split/Divide" possibility helps you to share several tickets with different operators. Just give it a try an you will find out.
I don't quite understand myself either. Can we request an update to the documentation on exactly what this function does and an example of it's use in a common situation?
Or, for the start, can somebody explain it in this thread? Thanks. -- Mit freundlichen Gruessen / With best regards Daniel Seifert 79bmedia GmbH * Chausseestr. 1 10115 Berlin * Germany * Tel. +49 (0)178 8775642