Hi, I develop a ticket template package for OTRS 3.0.x in my free time as I have similar needs. But currently there are some minor layout issues and the body is not updated when RichText is in use... I can create some screenshots of the current implementation if you want. I'll publish the package GPL licensed when I fixed the issues... - Renée On 07.01.2011 08:34, Lars Jørgensen wrote:
Hi,
Many of our helpdesk issues are the same few requests repeated lots of times. A forgotten password, a full mailbox, a jammed printer and so on. Sometimes agents don't create tickets for these, because the work involved is greater than the solving of the actual problem.
Is there a way to make templates or something like that for those kind of tickets? Predefined text where the agent only has to supply little (if any) information?
Lars
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