4 Mar
2010
4 Mar
'10
5:23 a.m.
On 10-03-03 02:32 AM, Eric Carroll wrote:
OTRS/ITSM is up.
In the case of a user sending in an email, how can I edit this ticket to associate it to a Service & SLA?
Pointers to existing documentation would be welcome.
Found my own answer again... Config Options: Ticket -> Frontend::Agent::Ticket::ViewAddtlITSMField Set the TicketType, Service, Owner, Responsible & State to Yes. Eric