It's done through the frontend, not SysConfig. Klick on a ticket in the Dashboard (I think, the resulting page is usually referred as "Ticket Zoom") and then use the "Free Fields" link on the grey menubar. "Title" is the first field in the list. frank Lars Jørgensen wrote:
Hi Frank,
How do I get there? I looked at SysConfig -> Frontend::Agent::Ticket::ViewZoom, but couldn't find anything useful.
Lars
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Frank Thommen Sent: Thursday, June 30, 2011 4:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change title of a ticket
Is there an easy way to change the title of a ticket. [...]
Ticket View -> Free Fields -> Title.
The subject of all replies will still be the original one
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