Hi All,

 

I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received.

 

I like the re-opening feature but I would like to disable it for one particular customer.

The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call..

 

 

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Thanks a lot,

Robert