Hello;

I’m using OTRS 2.4.5.

I have not created any customer users yet as none of the customer is allowed to login to the system, this is just to keep track of e-mail tickets submitted by the customer and I already have thousand tickets from 80 customers.

Now, I want to use customer group functionality for reporting and other purpose. Is it possible to create customer automatically from existing tickets available?

Also if it creates new customers automatically, the customer should not be notified any more. There is only external email from the ticket view is applicable to interact with customers.

regards,

Rajil Davda

Software Engineer,