Hello, On Sun, Aug 14, 2005 at 05:35:11PM +0200, Shaun Kellermann wrote:
I have installed OTRS 2 on linux but I have trouble receiving emails in OTRS:
I have tried two different options to get mail into OTRS:
1. POP3 ------- OTRS will collect the email once as per the cron job set for every 10 minutes but will not do so again. OTRS also does not try every ten minutes ... only every 60 minutes
In OTRS the following appears in the system logs:
Can't create PID PostMasterPOP3, because it's already running (www.domain.com/27091)!
It also creatates the same ticket over and over again every hour.
Removed PID (PostMasterPOP3/www.domain.com/27091, because 1 hour old! New Ticket [2005081401000154/test] created (TicketID=36,Queue=Misc,Priority=3 normal,State=new) Can't create PID PostMasterPOP3, because it's already running (www.begetsupport.co.za/4369)!
and so it will go on and on
You can run PostMasterPop3.pl from a shell in debug mode. That shows you more about the problem. $OTRSHOME/bin/PostMasterPop3.pl -d2 -s pop3.server.tld -u pop3_user -p pop3_password If PostMasterPop3.pl tells you, that its already running, try the -f parameter. Best regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!