RE: [otrs] More sophisticated ACLs?

Robert Kehl wrote:

On Monday, April 05, 2004 5:26 PM Tyler Hepworth wrote:

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Robert Kehl wrote:

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$Self->{'System::Permission'} = ['ro', 'move_into', 'create', 'note', 'close', 'pending', 'owner', 'priority', 'customer', 'freetext', 'forward', 'bounce', 'move', 'rw'];

If I revoke the right 'owner' won't that make it impossible for an agent to claim tickets for themselves / work on the ticket?

Not exactly. The do not have the right to claim the ownership, as well as give ownership to s.o. else.

Apologies if this seems trivial. So, it is possible that the agent is NOT the owner but can still work on a ticket owned by someone else?