Re: [otrs] Escalation, and "Notify by"

Also, what are "Reminder Tickets", or how can a ticket be placed in that section? Thanks and Best Regards, Muhammad El-Sergani. On Fri, Apr 22, 2011 at 6:50 PM, Muhammad El-Sergani wrote:

Hello,

I was wondering, could someone explain what "Escalation" in a queue actually does? To whom will the ticket be escalated?

Also, what's the "Notify by" option? All I can see are percentages.

Thanks and Best Regards, Muhammad El-Sergani.