Hey Lucas,<br><br>I&#39;m not an expert my self, but if it helps...<br><br>Have you tried turning &quot;Move Notifications&quot; to &quot;yes&quot; on both of the agent&#39;s preferences settings?<br><br><div class="gmail_quote">
On Thu, Jun 5, 2008 at 7:53 AM, Lucas Keller &lt;<a href="mailto:lkeller@pniaz.com">lkeller@pniaz.com</a>&gt; wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









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<p><span style="color: rgb(31, 73, 125);">&nbsp;</span></p>

<p>&nbsp;</p>

<p>I have an interesting issue, that I am unable to find a
configuration change for (though, it probably does exist somewhere!).</p>

<p>&nbsp;</p>

<p>Situation (simplified):</p>

<p>&nbsp;</p>

<p>Queue 1:</p>

<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SubQueue – A</p>

<p>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
SubQueue - B</p>

<p>&nbsp;</p>

<p>Agent1 has queue 1 and SubQueue A as "My Queues". Ticket
comes in to queue 1, notification goes to agent. Ticket gets moved to SubQueue
A, and agent gets a notification. (Working as I would expect).</p>

<p>&nbsp;</p>

<p>Now, agent1 goes and looks at said ticket, and moves ticket
to SubQueue B.</p>

<p>&nbsp;</p>

<p>Agent 2 has SubQueue – B as a "My Queues" and does NOT get a
notification. </p>

<p>&nbsp;</p>

<p>This is one simple showing of this, but really.. we are
moving tickets around a little more often than this between several different
subqueues. The only time we get any notifications of new tickets in a queue is
when they first come in and the first subqueue they get moved into. Is this
normal? Can we change it so that we get a notification EVERY time a ticket goes
into another queue?</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p><span style="color: rgb(31, 73, 125);">Thanks,</span></p>

<p><span style="color: rgb(31, 73, 125);">Lucas Keller</span></p>

<p><span style="color: rgb(31, 73, 125);">Prophet Network Integration</span></p>

<p><span style="color: rgb(31, 73, 125);">&nbsp;(o) 602.454.0471</span></p>

<p>&nbsp;</p>

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