Martin Edenhofer wrote:
Anyone can have support@domain.tld to be forwarded to OTRS. I have not yet fully thought on how auth etc will be handled. Just would like to inquire if this is already thought of.
Nice! You can do this with OTRS. ,-)
- add groups for each customer - add customer queues - add customer system email addresses - put all customer queues in the customer group - put all customer accounts in the customer group (and only in this group)
And you will have your ASP-solution.
Ok. cool. One more thing, the backend for retrieving users/groups/queues is fixed to DB or is customizable. Example: I have already my users/groups in LDAP. Can I do authentification and authorization using LDAP, without the need of adding users to DB? thanks. -- Atif Ghaffar ---------------------------. +41 78 845 31 64 ¦ tel aghaffar@developer.ch ¦ email http://atifghaffar.com ¦ www 8206786 ¦ icq