This script is a standalone script to generate reporting data from the OTRS ticket system.
This has been tested against OTRS 2.2.5
To install and use:
This script has been tested with perl >= 5.8  and requires the following modules
	DBI
	Date::Business
Copy file to any directory
Create a mysql user with read permissions on the otrs db;
	grant select on otrs.* to 'otrsreport'@'localhost' identified by 'xxxxx';
Modify the password string in the script to match the created user
Modify the start date to reflect the default start date
Modify the queue to reflect your default queue
Make sure that the script is executable as others but not root
run the script as any non root user
