
11 Nov
2011
11 Nov
'11
12:28 p.m.
Dear list, Is it possible to define a new Postmaster Filter that would allow receiving an email to a closed ticket, add it to the list of emails, but not re-open the ticket? Currently I'm able to use the normal X-OTRS-ignore flag, but that will not add the email to the closed ticket, it will just delete it. Thanks //M