Hi Hugh,

do you have different machines runnint OTRS sharing some data? That's what the byte order message would indicate. However, we fixed the problem by generating architecture-independent cache files (in beta3 or 4, not sure right now). Please run bin/otrs.DeleteCache.pl to clean up the old caches once, then the error should go away.

I don't see how this could be caused just by a large image being put into a ticket. Further details will be most appreciated, esp. if you can tell us how to reproduce this with beta4 (please file a bug in this case).

Thanks a lot!

Regards, mg

Am 28.09.10 21:21, schrieb Hugh Kelley:

A user sent a large screenshot into OTRS today (3.0 Beta 3) and it seems (based on the coincidental timing) to have caused an issue with the dashboard.

I now get these "Byte order is not compatible at ..\..\lib\Storable.pm " messages in the PerlEx logs (see further down). The web server just returns a 500 error when I request /otrs/index.pl?Action=AgentDashboard

Strangely, I can navigate directly to the attachment via customer and agent interfaces and see the ticket and the attachment in the article.

Has anyone seen this before?

*** 'C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl' log message at: 2010/09/28 18:35:27
PerlEx: Executing script: C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl
Precompiler: Execute called for file [C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
Precompiler: Checking for existence of C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl in Cache
Precompiler: Script C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl is compiled and 848207 minutes old.
Precompiler: Executing
    Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl]
    Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
    Params:[]
Precompiler: Execute Error:
    Filename:[C:\OTRS\otrs-3.0.0\bin\cgi-bin\index.pl]
    Package:[PerlEx::Precompiler::c_::otrs::otrs2d3_0_0::bin::cgi2dbin::index_pl]
Params[]
Byte order is not compatible at ..\..\lib\Storable.pm (autosplit into ..\..\lib\auto\Storable\thaw.al) line 415, at ../..//Kernel/System/Cache/FileStorable.pm line 128

PerlEx: Execute returned: -1

The only related looking message I see in the OTRS log is:

[Tue Sep 28 18:43:49 2010][Error][Kernel::System::Web::UploadCache::DB::FormIDAddFile][68] Need Content!
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