I think something is not correct in Nat/port forwarding connection, I don't think is an otrs error. Alessandro Paiusco ________________________________ Da: otrs-bounces@otrs.org per conto di Mike Hayward Inviato: dom 31/12/2006 17.08 A: User questions and discussions about OTRS.org Oggetto: RE: [otrs] Cannot see otrs from outside network The message is "Could not open connection to the host, on port 80: Connect failed" Nothing is showing in the logs. I have looked in /etc/httpd/logs/access_log and error_log Mike Hayward -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alessandro Paiusco Sent: 31 December 2006 15:03 To: otrs@otrs.org Subject: I: [otrs] Cannot see otrs from outside network Hi, have you tried a test as so: telnet otrs.mydomain.co.uk 80 from outside and see apache/system log ? what is the result? *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* Paiusco Alessandro Infonet Srl _ (o)_ //\ V_/_ *-*-*-*-*-*-*-*-*-*-*-*-*-*-*-* -----Messaggio originale----- Da: otrs-bounces@otrs.org per conto di Mike Hayward Inviato: dom 31/12/2006 13.23 A: otrs@otrs.org Oggetto: [otrs] Cannot see otrs from outside network Hi, A big thanks to all who have assisted me the last week or so. I have installed CentOS on a new server and put otrs on. It works fine within the network but I cannot see otrs from outside. I have a static IP and DNS name (otrs.mydomain.co.uk) for the server and it times out when connecting. I have a second linux server which also has a static IP (pingu.mydomain.co.uk). I have swapped the port forwarding and tested the dns names (otrs.mydomain.co.uk forwarded to the pingu box, all ok), and they all resolve ok. I have disabled SELinux and the firewall, but still I get a timeout error. Is there any setting in otrs to prevent outside connections? Best regards Mike Hayward Managing Director Comclusive Limited e: mike.hayward@comclusive.co.uk mailto:mike.hayward@comclusive.co.ukw w: www.comclusive.co.uk http://www.comclusive.co.uk/ t: 0845 003 7571 m: 07793 505155 (Direct) This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/