
18 Jan
2005
18 Jan
'05
2:33 p.m.
I looked through the archives and I see that red tickets in the search results mean that they are not answered. Is there a way to quickly set them to answered? Is there something that I can have the generic agent do to do this? I have a lot of closed tickets that are red. I would like to have a job that runs that will take all closed tickets and set them to answered automatically. Is this possible?