Re: [otrs] New setup questions - smtps, faq, mod_perl

6 Jan 2010

      Do you mean:

 enable this if you use mysql
use DBD::mysql ();
use Kernel::System::DB::mysql;

Or do you mean:

(under apache)
use DBI ();

(under core modules)
use Kernel::System::DB;

D
On 2010-01-06, at 9:12 AM, Marco Vannini wrote:
...
uncomment also
use DBD...
use Kernel::System::DB....
On Wed, Jan 6, 2010 at 6:05 PM, dnk  wrote:
Just to add to my previous post,
What should be edited in:
/opt/otrs/scripts/apache2-perl-startup.pl
Just uncomment and modify:
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'some-pass');    ?
D
On 2010-01-06, at 8:42 AM, dnk wrote:
...
Hey there,
1) I had a look at all of that documentation (README.webserver), and it was already setup. I had used the RPM for OTRS (I am on CentOS 5), and it did the configuration and added a perl.conf and otrs.conf to my config.d directory. Just for giggles, I added the load module directive to my httpd.conf (As I knew Apache would load it only once - but give me feedback if the other instance loaded) - so i can confirm my mod_perl was being loaded. So I am still not sure why it is not being used by OTRS.
2) I can add and delete my FAQ just fine, but somewhere in the template, there are the words "default comment". It appears above the FAQ categories. For example:
-----------------
FAQ
default comment    <------------------------ This is what I want to get rid of.
Name / Comment        SubCategories   Article
      Hardware
Hardware related FAQ for devices such as computers, cell phones, etc  1       0
-----------------
It actually even shows up at http://faq.otrs.org in their (OTRS) own FAQ instance.
3) In the checkModule, I have all modules in there as OK. The one in particular that you mentioned too.
  o Net::SMTP......................ok (v2.31)
     o Authen::SASL................ok (v2.12)
     o Net::SMTP::SSL..............ok (v1.01)
As for your request to have a look at the link: http://yourserver/otrs/index.pl?Action=AdminMailAccount
- That is the admin area for incoming email. My issue is with outbound. IE when as password request, etc.
...
From this link (for config): http://yourserver/otrs/index.pl?Action=AdminSysConfig&Subaction=Edit&SysConf...
But in the adminlog, there were the following errors (nothing else related) from when I requested as password:
Tue Jan 5 13:51:19 2010       error   OTRS-CGI-10     Can't connect to smtp.xxxxxxxxxxx.com: !
Any additional ideas?
D
On 2010-01-05, at 3:38 PM, Leonardo Certuche wrote:
...
Hi there,
     • About enabling mod_perl, please read /opt/otrs/README.webserver
     • If you're logged in as admin, you'll be able to delete any FAQ article opening it and clicking the Delete button (http://yourserver/otrs/index.pl?Action=AgentFAQ&Subaction=Delete&CategoryID=...)
     • To make sure you have all modules installed, run /opt/otrs/bin/otrs.checkModules, particularly Net::SMTP::SSL, which is needed for SMTPS, besides that, share with us the corresponding log entries at http://yourserver/otrs/index.pl?Action=AdminLog after you click under "Run Now!" at http://yourserver/otrs/index.pl?Action=AdminMailAccount
Greeetings,
Leonardo Certuche
On Tue, Jan 5, 2010 at 5:49 PM, dnk  wrote:
Hi there,
I have just setup OTRS on CentOS 5.4, and all is going well thus far.
I just have a few questions that my google searches have not yielded results for...
1) When using the support module to check if my system is optimized, I get:
Check for CGI Accelerator.
You should use FastCGI or mod_perl to increase your performance.
- What do i need to do to enable that? It seems to be set up in my apache conf (mod_perl).
2) I also installed the FAQ module. Where on earth can I remove the "default comment"?
3) I am using smtps (Core::Sendmail) for my mail server as it requires a TLS connection on port 587. I am pretty sure i set it up right. But when i use a function that requires mail (IE recover password), I get:
Traceback:      ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Jan  5 14:26:12 2010
Message: Can't connect to smtp.xxxxxxxx.com: !
Traceback (19419):
 Module: Kernel::System::Email::SMTPS::Send (v1.2) Line: 92
 Module: Kernel::System::Email::Send (v1.64) Line: 683
 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.41.2.1) Line: 457
 Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.42) Line: 48
- Now i can ping that hostname without issue from the server. I have all the required perl modules installed as well.
I have (for settings):
SendmailModule: SMTPS
SendmailModule::CMD: (left as default)
SendmailModule::Host: myhostname
SendmailModule::AuthUser: full email address (as my server requires)
SendmailModule::AuthPassword: ***********
Thanks in advance.
D
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