yes, you can safely change the system id. But then you should change
Ticket::NumberGenerator::CheckSystemID
in SysConfig (Ticket -> Core::Ticket) to "No". If you do not do
this, OTRS will create new tickets for followups of tickets that use
the old system id in the ticket number.
After a while you can change this to "yes" - when all old tickets
are closed and only new tickets that have the new system id in the
ticket number are open.
- Renée
On 19.07.2011 16:34, Kristofer Pettijohn wrote:
Mike,
Thank you. Is it possible to change the system id of one without causing issues?
Thanks,
Kristfer