1) Is the attachment corrupted on the filesystem, or only when viewed via OTRS?
Looks like both.
2) Can you determine the type of corruption? ie, is it perhaps being
truncated at a certain size?
It is pretty strange in one case the JPG has different byte counts in every location!
Source is 379,467
Filesytem(OTRS) 379,478
Downloaded out of OTRS web 379,466
The file is viewable but colors are off + some artifacts.
It does not look like the files are all truncated to XXX past a certain size...
3) Does this only happen with .pdf attachments or with all types? Does it
happen with text attachments?
It does not appear to corrupt TXT attachments IE all of the text is there, however the formatting get very messed up. Lots of little squares everywhere and no carriage returns so I guess it is corrupted!
It is corrupting JPGs, PDFs, seems like almost everything. I had a .DOC go though with no visible issues. But the byte count could have been off.
Thanks for the help Bryan!
Tim Smith,
Advanced Management Systems
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Bryan Fullerton
Sent: Friday, December 23, 2005 4:19 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Corrupted Attachments
On 12/20/05, Tim Smith
When I attach something to a ticket from the agent interface it sometimes is corrupted.
PDFs will open and error with various problems.
Customer attachments seem to be fine.
Both the agent and customer attachments have been set to store in the FS via... [snip]
Is the attachment corrupted on the filesystem, or only when viewed via OTRS? Can you determine the type of corruption? ie, is it perhaps being truncated at a certain size? Does this only happen with .pdf attachments or with all types? Does it happen with text attachments? Bryan _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/